Privacy Policy

Information We Collect

When you place an order or contact us, we may collect information such as:

• Full name
• Email address
• Phone number
• Delivery address
• Billing information
• Personalized message for your order
• Order details and preferences

We may also collect limited technical information such as browser type, device information, and website usage to improve your experience.

How We Use Your Information

We use your information to:

• Process and confirm your order
• Prepare and personalize your desserts
• Arrange delivery
• Provide customer support
• Send important order updates
• Improve our website and services

Payment Information

Payments are processed through trusted third-party payment providers. The Secret Oven does not store your complete debit card, credit card, or banking details on our servers.

Personalized Messages

Messages submitted for Secret Message Cakes, Cookie Bars, and Brownie Cookies are used solely to prepare your order. We do not publish or share your personalized messages without your permission.

Cookies

Our website may use cookies to remember your preferences, improve website performance, and understand visitor behaviour. You can manage or disable cookies through your browser settings at any time.

Sharing Your Information

We may share limited information only when necessary with trusted service providers such as payment processors, delivery partners, and website hosting providers. These partners receive only the information required to perform their specific services.

Data Security

We use appropriate technical and organizational measures to help safeguard your personal information against unauthorized access, loss, or misuse. While no online system can guarantee absolute security, we continuously work to protect your data.

Marketing Communications

If you subscribe to our updates, we may occasionally send information about new products or seasonal collections. You can unsubscribe at any time using the link provided in our emails.

Your Rights

Depending on applicable laws, you may have the right to access, correct, or request deletion of your personal information. To make a request, simply contact our team.

Children's Privacy

Our website is intended for general audiences and is not designed to knowingly collect personal information from children without appropriate consent.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their policies separately.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on this page.